Transport management software (TMS) is a sophisticated and comprehensively designed software system specifically engineered to assist companies in managing their complex transportation operations. It provides a comprehensive set of capabilities that streamline and automate various tasks associated with transport management - from dispatch planning and optimization through truck procurement and tracking to managing customer feedback and audits, generating necessary analytics, and overseeing operations through a 'control tower'.For instance, a logistics company using NaaviQ TMS might leverage its dispatch planning optimization solution to identify the optimal routes for drivers based on factors like traffic congestion, weather conditions, and driver availability. Or, to manage the procurement of trucks, they could leverage the software's real-time visibility into available trucks, along with their capacity, proximity, and price. This will empower businesses to quickly identify and book the most suitable trucks for a given shipment, ensuring optimal resource utilization. The truck procurement module also facilitates communication with truck owners and tracking of truck performance.
NaaviQ TMS Capabilities
NaaviQ TMS is an advanced transportation management system that offers comprehensive functionalities to streamline and automate transport operations. Here are some of the key capabilities of NaaviQ TMS:
1. Dispatch Planning Optimization:
NaaviQ TMS enables logistics companies to optimize dispatch planning, ensuring resources are efficiently allocated, and deliveries are made on time. The software provides advanced algorithms to identify the most efficient routes for drivers, considering factors such as traffic congestion, weather conditions, and driver availability. NaaviQ TMS reduces transportation costs and improves customer satisfaction by ensuring timely delivery.
2. Truck Procurement:
NaaviQ TMS helps logistics companies effectively manage their truck procurement process. The software provides real-time visibility into available trucks and their capacity, proximity, and price. It allows businesses to quickly identify and book the most suitable trucks for a given shipment, ensuring optimal utilization of resources. The truck procurement module also facilitates communication with truck owners and tracking of truck performance.
3. Tracking and Visibility:
NaaviQ TMS provides real-time tracking and visibility of shipments, enabling logistics companies to monitor the progress of their deliveries. This feature allows businesses to track the location of vehicles, the status of deliveries, and any potential delays or issues. With NaaviQ TMS, logistics companies can provide accurate ETAs to their customers, improving customer satisfaction.
4. Customer Feedback Management:
NaaviQ TMS enables logistics companies to capture customer feedback through various channels, including surveys, phone calls, and web portals. The software analyzes customer feedback and generates reports to identify areas for improvement. Using NaaviQ TMS, businesses can proactively address customer concerns, enhance service delivery, and maintain strong relationships with customers.
4. Customer Feedback Management:
NaaviQ TMS enables logistics companies to capture customer feedback through various channels, including surveys, phone calls, and web portals. The software analyzes customer feedback and generates reports to identify areas for improvement. Using NaaviQ TMS, businesses can proactively address customer concerns, enhance service delivery, and maintain strong relationships with customers.
5. E-POD and Delivery Issue Management:
NaaviQ TMS simplifies the Electronic Proof of Delivery (E-POD) process, enabling logistics companies to capture and validate delivery information electronically. It eliminates the need for paper-based processes, improves data accuracy, and reduces administrative burden. The E-POD module also enables real-time tracking of delivery issues, allowing businesses to address any challenges promptly.
6. Freight Auditing:
NaaviQ TMS provides robust freight auditing capabilities, helping logistics companies ensure accurate invoicing and payment. The software automates the auditing process, analyzing transportation invoices against documented transactions and agreed-upon rates. By leveraging NaaviQ TMS, logistics companies can minimize financial losses due to errors and inaccuracies in invoicing.
7. Analytics and Control Tower:
NaaviQ TMS offers advanced analytics and control tower capabilities, providing logistics companies with insights to optimize their operations. The software provides dashboards and reports that track key performance indicators (KPIs), such as on-time deliveries, driver performance, and customer satisfaction. These analytics enable businesses to identify areas for improvement and make data-driven decisions to improve productivity and efficiency.
In conclusion, NaaviQ TMS is a powerful Transport Management Software with a wide range of capabilities to streamline and automate transportation operations. Its features, such as dispatch planning optimization, truck procurement, tracking and visibility, customer feedback management, E-POD and delivery issue management, freight auditing, analytics, and control tower, can help businesses improve efficiency, enhance customer satisfaction, and reduce costs.
